Lost, Damaged or Missing Packages

Lost Packages

We ship thousands of packages a year and roughly 1% of those are slowed in transit for a few days to a week. If your package is ‘lost’ in transit of has not arrived yet, you can check the status of it by entering your USPS tracking number (provided to you via email when it was shipped) and enter it at USPS.com® - USPS Tracking®.

If the package has not showed movement within a couple of days you can go to USPS Missing Mail and file a search request and they will keep you updated with the status of your parcel.

Should be package be missing for at least 15 days, then a USPS Claim can be filed Domestic Claims | USPS for reimbursement.

Please note, you an also contact us when your parcel is missing, but we will do exactly the same as outline above.

Orders Not Received or Missing

If your carrier shows it has been delivered but your don’t have it, here are a few suggestions to start with.

Check with your family and ensure that they haven’t picked up the items for you or if they checked the mail box yet. Surprisingly, this happens frequently.
Your neighbor may have picked it up for you or the carrier may have left it with a neighbor so it won’t be stolen.
Sometimes carriers leave the packages under the front porch, behind the fence, in the garage or on the back porch so that the delivery is out of sight.
Contact your local USPS Post Office or your carrier the next day. Sometimes they will remember the delivery and it may have been delivered to the wrong address.

Damaged Packages or Missing Contents

If your package has been damaged, inspect it immediately for damage or missing contents. All packages we ship have been insured, so you can file a claim directly with the carrier, or contact us and we will do it for you. NOTE: ALWAYS save the original damaged package and anything that came with it for at least 60 days as the carrier may want to physically inspect it.